Delhi
Team Leader
• Support team manager and performs management duties.
• Team handling and taking escalation calls.
• Communicates deadlines and sales goals to team members.
• Conducts team meetings to update members on best practices.
• Provide quality customer service, answering customer enquiries and effectively handling customer complaints.
Responsibilities :-
• It can be used to optimize assignment for skills-based routing and to identify knowledge gaps that can be rectified with additional training.
• Which may include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance..
• Voice quality management for contact center supervisors, making it easy to assess hold time, average call handling time, and measures of customer satisfaction, alongside custom reporting on specific business goals.
• Monitoring and managing Voice quality of the individual Calls by recording some percentage of agent calls, which can then be scored against each contact center’s key metrics
Skills:-
• Excellent verbal and written communication skills
• Good problem solving and critical thinking ability.
• Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner
• Must be able to interact with customers and internal stakeholders comfortably
• Good Aptitude
• Exceptional interpersonal skills.
• Excellent communication and interpersonal skills:
• Good verbal communicator and presenter
• Professional presentation and "Presence"
• Can work autonomously but is also a team player, self motivated and positive
Experience | 2 - 3 Years |
Salary | 3 Lac To 3 Lac 75 Thousand P.A. |
Industry | ITES / BPO / KPO / LPO / Customer Service |
Qualification | Other Bachelor Degree |
Key Skills | Team Handling Team Leader Team management |
About Company
Company Name | Client of SCS universal |
About Company | Leading Company situated in North Delhi dealing in to field of Ayurveda treatment, Clinics etc. |
Contact Person | Aditya |
Mobile | 7982528979 |
Email ID | hr@scsuniversal.com |
(36)IT Software - Application Prog...
(7)Sales & Marketing / Business D...
(6)IT Software - Mobile Technolog...
(5)IT Software - QA / Testing / D...
(4)Health Care / Pharmaceuticals ...
(4)IT Software - Network Administ...
(4)IT Software - DataBase / Dataw...
(3)IT Software - Client Server
(3)Cargo / Freight / Transportati...
(3)IT Hardware / Technical Suppor...
(3)Engineering/ Engineering Desig...
(2)ITES / BPO / KPO / LPO / Custo...
(2)HR / Recruitment / Administrat...
(2)Marketing / Advertising / PR /...
(1)Content Writing / Journalism /...
(1)IT Hardware – Security / Ope...
(1)Public Relation (PR) / Advert...
(1)IT Software - Ecommerce / Inte...
(1)Accounting / Auditing / Taxati...
(1)IT Software- ERP / CRM / EDP /...
View More