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Job openings for team leader sales in delhi

Team Leader (Sales)


Team Leader

• Support team manager and performs management duties.
• Team handling and taking escalation calls.
• Communicates deadlines and sales goals to team members.
• Conducts team meetings to update members on best practices.
• Provide quality customer service, answering customer enquiries and effectively handling customer complaints.
Responsibilities :-

• It can be used to optimize assignment for skills-based routing and to identify knowledge gaps that can be rectified with additional training.
• Which may include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance..
• Voice quality management for contact center supervisors, making it easy to assess hold time, average call handling time, and measures of customer satisfaction, alongside custom reporting on specific business goals.
• Monitoring and managing Voice quality of the individual Calls by recording some percentage of agent calls, which can then be scored against each contact center’s key metrics

• Excellent verbal and written communication skills
• Good problem solving and critical thinking ability.
• Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner
• Must be able to interact with customers and internal stakeholders comfortably
• Good Aptitude
• Exceptional interpersonal skills.
• Excellent communication and interpersonal skills:
• Good verbal communicator and presenter
• Professional presentation and "Presence"
• Can work autonomously but is also a team player, self motivated and positive

Experience 2 - 3 Years
Salary 3 Lac To 3 Lac 75 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills Team Handling Team Leader Team management

About Company

Company Name

Client of SCS universal

About Company Leading Company situated in North Delhi dealing in to field of Ayurveda treatment, Clinics etc.
Contact Person Aditya
Mobile 7982528979
Email ID